If you are reading this please god help me. This just happened this morning, so if someone knows anything that can help me fix this situation with them, or even a Casino Extreme rep. I played their game, I won some money, and this billion dollar gambling site wants to undermine a $1,000 win and lose my business forever? It makes no damn sense. How can they do this kind of thing to people? You want to keep your customers happy for Christ sake, not rob them. I have never in my life been so damn angry & sad at the same time, I could haver ripped the damn hairs out of my head. It goes through, I get email confirmation, I confirm, then get a 3rd email saying I broke the 'Bonus' rule by playing live dealer.?!? I didn't play live dealer till after I was well above 1 grand plus I finished the play through.Īs for the main disappointment, why/how the hell was I allowed to use supposedly 'BONUS MONEY' on a live dealer game if it isn't allowed and can void the bonus? This is not ok, it's not fair, and the fact that they are not wiling to say 'its ok' -Consider the circumstances and assess the ridiculousness of the situation and give me what I am owed. I lose my 50$ live dealer deposit, then go to attempt a withdrawal again of over $1,000 and use BTC this time cause LTC wasn't working earlier. So, I decide to kill some time (maybe system was down, or payment was processing? idk) So I deposit the like $50 (amount I was gonna leave after withdrawal anyway). After I finished my playthrough amount on allowed slot machine games for the playthrough amount of money, I'd go play live dealer, sometimes is win, I'd cash out ($300 once, then maybe like $400, etc) and goes through no problem just like the Casino Extreme I know.īut, this last time I used the same bonus, same rules, only I hit huge win on a slot machine, so I don't even care to play live dealer, so I try to cash out to my LTC wallet like I have done plenty of times in the past, only this time it doesn't want to work, I try again, same thing. Times the past 2 month and had no problems.

Then, on one of the newer bonuses they have with no max cash out and like a 40% of your deposit added as bonus and you have to playthrough just the deposit amount.

I have used Casino Extreme for like 2 years now, have loved it, super fast withdrawals, live dealer, everything I thought online casinos should be.

Casino extreme ownership